jlq Privacy Policy

This Privacy Policy ("Policy") describes how jlq Casino ("jlq," "we," "us," or "our"), the operator of the online gaming platform accessible at jlq.app, collects, uses, stores, shares, and protects the personal information of users ("Player," "User," or "you") who access or use our platform.

jlq Casino is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account, accessing jlq.app, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the jlq platform immediately.

For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, jlq Casino is the Personal Information Controller (PIC) in respect of the personal data collected through the jlq.app platform.

As the Personal Information Controller, jlq Casino determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data protection law.

jlq Casino has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact our DPO directly for any privacy-related concerns using the contact details provided in Section 15 of this Policy.

jlq Casino collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

jlq Casino collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access jlq.app, including through cookies, web beacons, pixel tags, and server logs. See Section 8 for full details on our cookie practices.
• Third-Party Sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment verification data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors.
• Regulatory Sources: Self-exclusion status information from PAGCOR or other recognized gaming regulatory authorities, where applicable.

jlq Casino does not collect personal data from social media platforms or purchase marketing lists. All data collected is obtained through the channels described above and is used solely for the purposes stated in this Policy.

jlq Casino processes your personal data for the following purposes:

1. Account Management: Creating, maintaining, and managing your jlq Casino account, including verifying your identity and age (21+ requirement), processing login requests, and managing account settings.
2. Service Delivery: Providing access to casino games, processing deposits and withdrawals in Philippine Peso, crediting bonuses, and delivering all other platform features and services.
3. KYC and AML Compliance: Verifying your identity and the source of your funds in compliance with the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended) and PAGCOR regulatory requirements.
4. Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct as described in our Terms and Conditions.
5. Customer Support: Responding to your inquiries, resolving disputes, processing complaints, and providing technical assistance through live chat and email.
6. Responsible Gaming: Monitoring gaming activity to identify potential problem gambling behaviors, enforcing self-exclusion requests, and administering deposit limits and other responsible gaming tools.
7. Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided consent to receive such communications. You may opt out at any time.
8. Platform Improvement: Analyzing usage patterns and player behavior to improve the jlq platform, optimize game offerings, and enhance the overall user experience for Filipino players.
9. Legal Compliance: Meeting our obligations under Philippine law, including tax reporting, regulatory reporting to PAGCOR, and responding to lawful requests from government authorities.

Under the Data Privacy Act of 2012, jlq Casino processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your jlq Casino account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including KYC/AML obligations under Republic Act No. 9160, PAGCOR regulatory requirements, and NPC data protection obligations.
• Legitimate Interests: Processing necessary for jlq Casino's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where processing is based on consent, you have the right to withdraw that consent at any time by contacting our support team or adjusting your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

jlq Casino does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals in Philippine Peso.
• KYC and Identity Verification Providers: Third-party identity verification services engaged to assist with KYC compliance and age verification (21+ requirement).
• Fraud Prevention and Security Partners: Anti-fraud and cybersecurity service providers engaged to protect the jlq platform and its players from fraudulent activity.
• Game Software Providers: Licensed game developers and content providers whose games are hosted on the jlq platform, to the extent necessary for game operation and dispute resolution.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulatory directive.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by jlq Casino, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of jlq Casino's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

jlq Casino uses cookies and similar tracking technologies on jlq.app to enhance your experience, maintain session security, and analyze platform usage. The following types of cookies are used:

You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of jlq.app and prevent you from accessing certain features.

jlq Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account Data: Retained for the duration of your active account relationship with jlq Casino, plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or from the date of the last transaction, whichever is later, as required by Republic Act No. 9160.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AML and tax record-keeping obligations.
• Customer Support Communications: Retained for two (2) years from the date of the last communication, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of lawful processing.
• Technical and Usage Data: Retained for twelve (12) months from collection, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jlq Casino's data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jlq Casino:

1. Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which is the primary purpose of this Privacy Policy.
2. Right of Access: The right to request a copy of the personal data jlq Casino holds about you, along with information about how it is being processed.
3. Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held about you. You may update most account information directly through your jlq account dashboard.
4. Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jlq Casino's legal retention obligations.
5. Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. Objections to marketing can be actioned immediately through your account settings.
6. Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
7. Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
8. Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jlq Casino has processed your personal data in violation of the Data Privacy Act of 2012.

jlq Casino implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and jlq.app is encrypted using 256-bit SSL/TLS technology. Sensitive data at rest, including KYC documents and financial information, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized jlq Casino personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Two-Factor Authentication: jlq Casino supports two-factor authentication (2FA) via registered Philippine mobile numbers to protect player accounts from unauthorized access.
• Penetration Testing: jlq Casino's platform and infrastructure undergo regular security assessments and penetration testing by qualified cybersecurity professionals.
• Incident Response: jlq Casino maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the NPC within the timeframes required by applicable law.
• Secure Data Centers: Player data is stored in secure, access-controlled data center facilities with physical security measures including CCTV monitoring, biometric access controls, and 24/7 security personnel.

While jlq Casino takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

jlq Casino's platform is strictly intended for adults aged 21 years and older, in accordance with the minimum legal age for casino-style gambling in the Philippines as mandated by PAGCOR. jlq Casino does not knowingly collect personal data from individuals under the age of 21.

If jlq Casino becomes aware that personal data has been collected from an individual under the age of 21, we will immediately:

• Suspend the associated account pending investigation
• Delete all personal data associated with the underage individual
• Return any deposited funds to the verified payment source
• Take appropriate steps to prevent future access by the underage individual

jlq Casino strongly encourages parents and guardians to use parental control software and to maintain open conversations with minors about responsible internet use and the risks associated with online gambling.

jlq.app may contain links to third-party websites or services, including payment processors and game software providers. This Privacy Policy applies solely to personal data collected and processed by jlq Casino through the jlq.app platform.

jlq Casino is not responsible for the privacy practices, data collection activities, or content of any third-party websites or services. When you navigate away from jlq.app to a third-party site, you do so at your own risk and subject to that site's own privacy policy and terms of use.

We encourage you to review the privacy policies of any third-party services you use in connection with your jlq Casino account, including your GCash, PayMaya, BPI, BDO, or Metrobank accounts, to understand how those services handle your personal data.

jlq Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify registered players via the email address on file and/or through a prominent notice on jlq.app at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed of how jlq Casino protects your personal data. Your continued use of the jlq platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy.

If any amendment materially reduces your privacy rights or changes the purposes for which your data is processed, jlq Casino will seek your renewed consent where required by the Data Privacy Act of 2012.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jlq Casino, please contact our Data Protection Officer through the following channels:

• Email (DPO): [email protected]
• Live Chat: Available 24/7 directly through jlq.app — select "Privacy & Data" from the support menu
• Response Time: All privacy-related inquiries are acknowledged within 24 hours and resolved within 15 business days
• Languages: Privacy inquiries are handled in both English and Filipino

If you are not satisfied with jlq Casino's response to your privacy inquiry or data rights request, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.